Eligibility for Returns

We accept returns only under the following conditions:

• Product received is damaged

• Product received is defective

• Product received is incorrect / wrong item

📌 Returns must be requested within 48 hours of delivery.

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Non-Returnable Items

The following items are not eligible for return or refund:

• Size issues or personal preference

• Slight color variations due to lighting or screen resolution

• Products that have been used, washed, altered, or without tags

• Sale or discounted products (unless damaged)

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Return Process

1. Contact us within 48 hours of delivery

2. Share:

   • Order ID

   • Clear photos/videos of the issue

3. Email us at: care@navposhak.com
   (or WhatsApp us on 8383019521)

Once approved, we will arrange a reverse pickup or guide you through the return process.

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Refund Policy

• After receiving and inspecting the returned product, your refund will be processed.

• Refunds will be credited to the original payment method within 5–7 business days.

• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit.

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Replacement Policy

• If you prefer a replacement instead of a refund, we will gladly replace the product (subject to stock availability).

• Replacement dispatch may take 5–7 business days after approval.

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Shipping Charges

• If the return is due to our mistake (damaged/incorrect item), return shipping will be free of cost.

• Otherwise, shipping charges are non-refundable.

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Order Cancellation

• Orders can be cancelled within 12 hours of placing the order.

• Once the order is shipped, cancellation is not possible.

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Contact Us

For any return, refund, or support queries:

📧 Email: care@navposhak.com
🌐 Website: www.navposhaak.com